03 November 2011

One Word

I heard a knock on a glass panel near me but I ignored it. The same sound was repeated and this time I realized someone was standing by my station. I turned around.

“I need a copy of the annual report from 2006 to2010, “ the French man from the next office said.  “I came here last week and took copies of 2006 to 2010 annual report. I need one copy each from those years again”. His voice was calm yet imperative.

I assured him I’ll ask my colleague for copies since she files all documents. “Once I complete them I’ll bring them to your office,” I added.

“Hard copies. I need hard copies of 2006 to 2010 annual reports,” he repeated like I didn’t understand his first sentence. (Paulit-ulit?!)

I replied, “Yeah. I’ll bring them to your office, Sir.”

“Okay. Thanks.” Then he left.

He left forgetting something, which I think is, important. He forgot to ask.

Please - a one syllable word that without a doubt can be said effortlessly.

But why did this person fail to ask politely? Was it his culture? His nationality? Or perhaps his position, a manager needing something from a staff?

I was once taught to always use the magic words in a conversation: thank you, I’m sorry, may I and please. These simple yet colorful words mean so much that one can actually create the mood of a discussion. Imagine someone asking you to do him a favor and use these phrases. 

I’m sorry to bother you but may I ask for annual reports from 2006 to 2010? Please give me hard copies.” 

What a difference will it make! For one, you will feel valued because the person acknowledges that you have the ability to aid him. You’d, likewise, understand the importance of his need and would want to help enthusiastically.

Sadly this is not the case more often than not. I observed that most working people are always pressed for time; rushing to get things done, ignoring small, valuable things around them. But if you look at it, it’s not hard at all. One only needs to be sensitive of his environment, learn to care for other people’s feelings and recognize their potential contributions.

Saying “please” is as easy as counting 1, 2, 3. It’s a simple word that shows a thousand meaning; one word that may define someone’s character.


Is it really that hard to ask politely? Please tell me.


Photo taken from Google Images.


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